Privacy policy

Last updated on May 19th, 2024

The website (hereinafter the "Website") is published by HOP! SAS (hereinafter "HOP!"). In this regard, HOP! may collect and process personal data relating to Internet users browsing and interacting with the Webite.

HOP! is committed to ensuring that your privacy is respected. It is our duty to inform you of the data we collect and how we use it to better serve you. You will find in this document all the information about the data processing that we perform. If you have any questions on this subject, or if you wish to exercise your rights, do not hesitate to contact us ( or or

The Website is hosted on Air France Group's own servers.

Our contact details

Name: HOP!

Address: Nantes Atlantique Airport 44340 BOUGUENAIS

Email : or

Data Protection Officer (DPO): Béatrice CHAMPENOIS

1. Data collected

As data controller, HOP! processes the following data :

  • data related to the Website’s visitors (data relating to equipment, connection, navigation, etc.); and
  • data related to candidates, collected in the course of their application and the recruitment process.

The processing of personal data which HOP! entrusts to external service providers is subject to a "Data Processing Agreement" which precisely defines the terms and conditions for the processing of personal data, in accordance with the regulations governing the protection of personal data.

2. Source of the data

Most of the personal data that we process are provided to us by you directly for one of the following reasons :

  • you submitted an application for a position at HOP! or
  • you have provided us with your contact information; or
  • you have consulted the Website; or
  • you are a HOP! partner.
  • you have sent us your application.

3. Legal basis for processing

In accordance with the General Data Protection Regulation (EU - 2016/679), the legal bases on which HOP! processes your data are the following:

  • your consent (you have the right to withdraw your consent at any time); or
  • a contractual obligation; or
  • a legal obligation; or
  • a legitimate interest.

4. Purposes of processing

The data collected by HOP! is used for the following purposes

  • processing and follow-up of applications, on the basis of the consent of the interested parties, and then on the basis of our legitimate interest; or
  • managing contacts on the basis of our legitimate interest in communicating with our visitors and prospects; or
  • the collection of statistics on the Site on the basis of our legitimate interest; or
  • protection of the Website against computer attacks on the basis of our legitimate interest.

5. The recipients of your data

The recipients of your data are, where applicable

  • HOP! staff (HR, legal teams, etc. each only to the extent they are required to process); or
  • HOP! service providers (subcontractors) in the context of the performance of their services (each for what is strictly necessary).

HOP! endeavours to obtain the most stringent guarantees on compliance with personal data protection rules from the recipients of your personal data.

HOP! concludes contracts with its subcontractors that precisely define the terms and conditions for the processing of personal data, in compliance with the regulations governing the protection of personal data.

6. Transfers of your data

HOP! may transfer personal data outside the European Union as part of the IT tools it uses for its activities.

In order to secure data transfers and guarantee a sufficient level of protection for data transfers outside the EU/EEA, HOP! has implemented the following technical and operational measures:

  • We have signed a "Data Processing Agreement" with our subcontractors that includes standard contractual clauses as validated by the CJEU; or
  • We have verified the numerous security measures and safeguards put in place by our subcontractors, such as ISO 27001 certification or data encryption.

These data transfers are limited to what is technically necessary to us.

7. Duration of data storage

Data relating to the browsing of visitors to the Website are kept for a maximum of six (6) months from the date of their collection, on the cookies deposited on your browser if applicable.

Applications are kept for one (1) year and are accessible to the HOP! Human Resources Department for the purposes of their review. In the event of recruitment, data collected during the application process may be processed for the duration of employment and to fill further legal requirements, to the extent of what is to be kept in the professional file of the person concerned.

8. Security

We are aware of the private nature and importance of your data and we make every effort to keep it secure.

HOP! has put in place technical and organizational measures adapted to the degree of sensitivity of personal data, with a view to ensuring the integrity and confidentiality of data and protecting it against any malicious intrusion, loss, alteration or disclosure to unauthorized third parties.

We use technologies such as HTTPS and Transport Layer Security.

To prevent fraud, we require a proof of identity before agreeing to any request of access, deletion or modification of any personal data that we hold.

9. Your rights over your data

You retain full rights over your data. If you need more information or if you wish to exercise your rights, you may contact us at or by post to the attention of the DPO at the following address : HOP! Nantes Atlantique Airport 44340 Bouguenais.

Conditional rights

At any time you have the right to :

  • request access to your personal data and obtain a copy of such data;
  • ask us to rectify your personal data if it is inaccurate or incomplete;
  • withdraw your consent where this is the legal basis for our processing; and
  • oppose any use of your personal data for purposes other than those originally intended.

Unconditional rights

Depending on the circumstances, you may also have the right to:

  • oppose the processing of your personal data based on our legitimate interest for a reason related to your situation;
  • request the transfer of your personal data to any person when we hold them on the basis of a contract or your consent (right to portability);
  • ask us to retain your personal data without using it in the event of inaccuracy, unlawfulness, when we are considering your request to object or if you need the data for legal purposes (right to restriction of processing); and to
  • ask us to delete your personal data when it is no longer needed, when you have withdrawn your consent or objected to its use (right to be forgotten).

We have one month to respond to requests to exercise these rights. We may take longer depending on the difficulty of the request. In such case, we will inform you.

If you believe, after having contacted us, that your rights regarding your personal data are not being observed, you can submit a complaint to the competentData Protection Authority..

For France, this authority is the CNIL.

10. Cookies and other trackers

Cookies are used on our Website to optimize your navigation. To learn more about cookies and to set your preferences, please consult our Cookie Policy, below.

11. Modification

We invite you to consult this policy regularly. It may be updated, in particular to comply with the requirements of any applicable law or to introduce new conditions for the protection of your data.